Items may be refunded or exchanged within 30 days from the date of purchase for shipments in the United States and 45 days for shipments outside the United States. Shipments should be sent to Blackwood Press, Attention: Returns/Exchanges, P.O. Box 12121, Grand Forks, ND 58208-2121. If you require a non-post-office-box physical shipping address (e.g. for use with UPS), please contact us to make the arrangements. There is an exchange processing fee of $4.00 if the items exchanged are not damaged or defective (determination of damage or defect will be at our sole discretion); this fee does not apply to refunds. Rejected returns will be sent back to you at your cost and will be charged to the original payment source for your order. Items that are washed or worn are not refundable. All refunds will be credited to the original payment source. Postage for returns/exchanges is paid by you. Shipping and handling charges are non-refundable except in the case of a manufacturer’s defect. If you are returning damaged or defective merchandise we will pay the cost of return shipping only if you contact us for approval prior to shipment. No refunds will be issued for items not received by our returns department (i.e. lost in the mail) – we recommend you use a traceable ship method to insure successful delivery.
If there is a problem with your order, please cordially contact us via telephone or email.